Membership of Trade Bodies and Standards
The British Healthcare Trades Association (BHTA) is the UK's largest healthcare association. It has about 500 member companies comprising both large and small businesses across the healthcare industry. The products these companies make and supply are very varied including daily living aids, wheelchairs and scooters, stairlifts and seating.
Members of the BHTA sign up to a code of practice designed to ensure the public can trust that members will give a good service, and a high standard of behaviour - the Code is overseen by the Trading Standards Institute (TSI). You can request a copy of the code of conduct from a member company or the BHTA. www.bhta.net
The ISIS and IDIS logos certify good performance by e-retailers as defined by the ISIS Code and the IDIS Code. As an online shopper with an ISIS-accredited retailer, you have the right to: Clear information before you place your order; Notification of any limitations / conditions; Charges that are complete and simple to understand; Access to information on your order progress / history; Delivery within the agreed time frame; Your goods arriving in good condition; Cancel an order for most goods; A clear returns process. In addition to the ISIS rights, above, as an online shopper with an IDIS-accredited retailer, you have the right to: a convenient and reliable delivery service and helpful support with any problems that arise. http://isisaccreditation.imrg.org/user/pages/homepage.aspx
SmartScooters has a showroom with a range of products supplied by them on display.
SmartScooters has a mail order catalogue available from which products can be ordered.
SmartScooters will make a home visit to demonstrate a product. Some suppliers may only provide home demonstrations to people within a certain distance of their office or showroom.
SmartScooters has an online shop, meaning products can be bought from the supplier over the internet.